FAQs

Cancelling a Booking (as a Guest)

• Contact Tripr Support on support@tripr.travel and provide your personal details and the Trip ID for the hotel you would like to cancel.
• Tripr support will talk you through the cancellation.
  
• Your cancellation will be processed immediately and any refund due will be returned within 5-10 business days depending on your bank.

Cancelling a Booking (as a User)

• Sign in to Tripr.
• Select your profile image in the top right of the menu bar.
  
• Select "Trips".
• From your list of Trips, select the booking you wish to cancel.
• Note the cancellation policy.
• Select "Cancel Booking" and confirm.
• Your cancellation will be processed immediately and any refund due will be returned within 5-10 business days depending on your bank.

In both cases, you will receive an email confirmation of your booking cancellation. Here you will see a full break down of the costs to cancel your booking included the total amount to be refunded.  

Cancellation costs are subject to fees from our suppliers and any administrative costs incurred by Tripr Ltd to facilitate the original booking and the changes/cancellation.  

• Hotels – if you selected and booked a non-refundable room, then we’re unable to offer you a refund. Some of our featured hotels can be cancelled at no-charge and some may charge a fee depending how close to the check-in date the change or cancellation is made.
  
• Events/Tours/Activities – if you booked a ticket to an event/tour featured on tripr.travel and paid for your ticket via a third-party ticket retailer or direct with the event organisers, you will need to contact the third-party ticket retailer and/or the event organiser directly.  Please note that any refund will not include the original tripr booking fee.
• Events/Tours/Activities – if you booked and paid for an event/tour with tripr, then our standard cancellation fees will apply (see our terms and conditions). Please note that any refund will not include the original tripr booking fee.

It's not currently possible to make any changes to your booking. This includes actions like changing the stay dates, guest name or email address. We're working hard to enable our customers to make changes and amendments to their bookings in future.

It’s not essential, but whenever you travel we recommend you choose a policy that meets the needs and nature of your trip. As a minimum, it’s advisable to have a policy to cover emergency travel cover and cancellation costs.  
We hope to offer travel insurance products to our customers later in 2023.

You should receive your booking confirmation via email within a few minutes of making your booking. The email will be sent to the email address you entered when making the booking. Don't forget to check any spam folders.

If you haven’t received your booking confirmation within 2 hours of making the booking, please contact support@tripr.travel and we’ll help resolve the issue.  

If you're contacting us within 48hrs of the schedule arrival date for your hotel reservation, and still have not received your booking confirmation, please contact our customer support team on: 0333 305 1325

If you are contacting us within 48hrs prior to your scheduled arrival date/time to your hotel and have been informed by the hotel that they have no record of your reservation, please contact our customer support team on: 0333 305 1325
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If your enquiry is more than 48 hours prior to your scheduled arrival date/time to your hotel, please contact our customer support team via email: support@tripr.travel
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In all cases, we’ll do everything we can to get the issue resolved.

If you booked directly with the event/tour/experience organiser, then you will need to contact them directly.  
If you booked your event/tour/experience with tripr:   

• For enquires more than 48 hours prior to your scheduled arrival date/time to your event/tour/experience, please contact our customer support team via email: support@tripr.travel  
  
• For enquires less than 48 hours prior to your scheduled arrival date/time to your event/tour/experience, please contact our customer support team on: 0333 305 1325  
  In all cases, we’ll do everything we can to get the issue resolved.  

In all cases, we’ll do everything we can to get the issue resolved.  

The price DOES NOT include any applicable hotel service fees, charges for optional incidentals (such as minibar snacks or telephone calls), or regulatory surcharges. The hotel will assess these fees, charges and surcharges upon check-out.

You can request a sales receipt or invoice via your confirmation email or confirmation page when you make a booking. Click ‘Request an invoice’, complete the form and submit your request.   Alternatively, please contact our customer support team via email: support@tripr.travel

• Reach us by completing the ‘contact us’ form on the website.  
• Email us at support@tripr.travel
  
• Call our customer support team on 0333 305 1325 (if all else fails)  

Our customer support line opening hours:  Monday to Friday 9am – 6pm.
We’ll do our best to respond to your query as quickly as we can. Our team are working 8am - 6pm, 7 days a week to respond to any enquiries, we’re here to help.