Cancelling a Booking (as a Guest)

• Contact Tripr Support on support@tripr.travel and provide your personal details and the Trip ID for the hotel you would like to cancel.
• Tripr support will talk you through the cancellation.
  
• Your cancellation will be processed immediately and any refund due will be returned within 5-10 business days depending on your bank.

Cancelling a Booking (as a User)

• Sign in to Tripr.
• Select your profile image in the top right of the menu bar.
  
• Select "Trips".
• From your list of Trips, select the booking you wish to cancel.
• Note the cancellation policy.
• Select "Cancel Booking" and confirm.
• Your cancellation will be processed immediately and any refund due will be returned within 5-10 business days depending on your bank.

In both cases, you will receive an email confirmation of your booking cancellation. Here you will see a full break down of the costs to cancel your booking included the total amount to be refunded.  

Cancellation costs are subject to fees from our suppliers and any administrative costs incurred by Tripr Ltd to facilitate the original booking and the changes/cancellation.  

• Hotels – if you selected and booked a non-refundable room, then we’re unable to offer you a refund. Some of our featured hotels can be cancelled at no-charge and some may charge a fee depending how close to the check-in date the change or cancellation is made.
  
• Events/Tours/Activities – if you booked a ticket to an event/tour featured on tripr.travel and paid for your ticket via a third-party ticket retailer or direct with the event organisers, you will need to contact the third-party ticket retailer and/or the event organiser directly.  Please note that any refund will not include the original tripr booking fee.
• Events/Tours/Activities – if you booked and paid for an event/tour with tripr, then our standard cancellation fees will apply (see our terms and conditions). Please note that any refund will not include the original tripr booking fee.